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Is there a different number for a facility-specific licensing complaint versus abuse?

Yes. Adult Protective Services (1-800-992-6978) investigates suspected abuse, neglect or exploitation of an individual. A facility licensing complaint

Quick answer

Yes. Adult Protective Services (1-800-992-6978) investigates suspected abuse, neglect or exploitation of an individual. A facility licensing complaint -- about conditions, staffing, or care quality broadly -- goes to the Indiana Department of Health at 1-800-246-8909 or through its online complaint form.

HomeQuestionsIs there a different number for a facility-specific
Answer

Yes. Adult Protective Services (1-800-992-6978) investigates suspected abuse, neglect or exploitation of an individual. A facility licensing complaint -- about conditions, staffing, or care quality broadly -- goes to the Indiana Department of Health at 1-800-246-8909 or through its online complaint form.

What to do next

It is worth reporting to both lines when a situation touches both concerns -- an individual harmed and a facility-wide pattern are not mutually exclusive. IDOH's complaint phone routes to voicemail, and the department itself recommends its online complaint form as the more reliable channel for facility-specific concerns. APS, by contrast, is built for faster individual-level response. If you are not sure which applies, describe the situation to either line; both are used to redirecting calls that landed in the wrong place.

Related questions

Questions families ask

Is there a different number for a facility-specific licensing complaint versus abuse?

Yes. Adult Protective Services (1-800-992-6978) investigates suspected abuse, neglect or exploitation of an individual. A facility licensing complaint -- about conditions, staffing, or care quality broadly -- goes to the Indiana Department of Health at 1-800-246-8909 or through its online complaint form.

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